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Last Updated February 2019
Service Champ, including its affiliated companies (collectively "Service Champ," "we," "us," or "our"), believes in protecting the privacy of its customers. The purpose of this Privacy Policy is to describe the kinds of information that we may gather about you, how we may use that information, how we protect it, when we may disclose it, and the choices ou have regarding your information.
We may collect your personally identifiable information, such as your name, shipping address, email address, phone number, credit card number, and other pertinent information in the course of processing your order, or when we otherwise communicate with you. For example, through the order forms on our Site, we collect personally identifiable information necessary for shipping products that you purchase. We may also collect your financial information such as your credit card number and billing address and your contact information such as your email address, phone number, and shipping address. We do not request personal information via email or telemarketing. if someone contacts you in this manner and requests personal information on behalf of Service Champ, DO NOT RESPOND. Delete, disregard, or hang up, as such requests are not from us.
We automatically collect non-personally identifiable information from you when you visit this Site. This information includes your Internet Protocol ("IP") address, which is the number automatically assigned to your computer whenever you access the Internet. This number does not identify your name, email address, or other personal information. We use your IP address to help diagnose problems with our server and to administer this Site.
We also collect non-personally identifiable information through the use of cookies. A cookie is an alphanumeric file that a Web site puts on your hard drive so that it can remember something about you while you are using this Site or when you return to this Site. Cookies make it easier for you to use this Site. We use a cookie in order to retain the contents in your shopping cart while you are checking out other areas on this Site. These cookies do not collect personally identifiable information nor do we combine information collected through these cookies with other personally identifiable information about you.
In addition to cookies, Service Champ, its advertisers, and ad servers may also use files called "web beacons" or "clear gifs" to determine on an anonymous basis which advertisements and promotions the Site users have seen and how users responded to them. However, we do not use these technologies to collect personally identifiable information.
Information that you give us may be combined with other personally identifiable information (such as order history and demographic information) from third-party sources to make our marketing efforts more efficient. Examples of other information we receive from third-party sources include updated delivery and address information, which we use to correct our records and deliver your next purchase or catalog more easily.
Financial information that is collected is used to bill you for products that you request. Contact information from the order form is used to send orders and information about our company to you. You may opt-out of receiving future mailings by emailing your request.
If you register for emails or if you provide your email address to us, we may send you emails. These emails will inform you of our launch of new products, special sales, promotional offers from our partners, regulatory issues we think are important, and of potential opportunities that you may find of interest. If you currently receive our emails and do not wish to continue receiving them, please contact us.
We use your shipping address to ship your products to you and to send catalogs and other mailings to you. We use your billing address, if different than your shipping address, to verify your billing information. We never share our customer names or address, e-mail addresses, or other personally identifiable information, other than to the extent described in the "Consenting to Uses of Your Information" section below. If you do not wish to receive catalogs or other mailings from us, please contact us.
We do not disclose your personal information to other companies, persons or agencies, except for the purposes described below:
Service Providers: We employ other companies and individuals to perform certain services and functions on our behalf. Examples include operating and maintaining this Site, taking orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing consultation and assistance, distributing customer surveys, processing credit card payments, and providing customer service. These companies have access to personal information needed to perform their services or functions but may not use it for other purposes.
Affiliates: Sometimes we send offers to selected groups of Service Champ customers on behalf of our affiliated companies.
For Your Protection and Ours: We may release personally identifiable information when we believe it is appropriate to comply with applicable law, regulation, legal process, or governmental request; enforce or apply our Terms of Use and other agreements; or protect the rights, property, or safety of Service Champ, our customers, our employees or others.
Business Transfers: As we continue to develop our business, we might sell or buy subsidiaries or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing privacy policy (unless, of course, the customer consents otherwise). Also, in the unlikely event that Service Chap or substantially all its assets are acquired, customer information will of course be one of the transferred assets.
Sharing: We may share your name and postal address with other companies so that they may send you catalogs about products of potential interest. We do not share credit card information or email addresses with these third parties.
With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have the opportunity to choose not to share the information.
Service Champ may update this Privacy Policy in the future. We will notify you about material changes to this privacy policy by sending a notice to the email address you provided to us or by placing a prominent notice on this Site.